Service Milestones

Service milestones and retirements are emotionally significant moments, yet experiences were previously inconsistent and heavily dependent on individual managers, leading to uneven recognition and missed opportunities for appreciation. 

• Milestone recognition varied widely by manager and department
   
• Processes were unclear, leading to missed or delayed recognition moments
   
• Managers lacked simple guidance and tools for consistent delivery
   
• Employees experienced uneven appreciation at key career transitions

• Clear eligibility standards and experience guidelines
   
• Recognition moments aligned to organizational values
   
• Manager guidance to support consistent, equitable delivery
   
• Operational workflows to ensure timely and reliable execution

• More consistent and equitable milestone recognition across teams
   
• Improved manager confidence in delivering meaningful milestone and retirement recognition
   
• Stronger sense of appreciation and closure for long-tenured employees

My ability to design human-centered experiences at key career moments while balancing consistency, equity, and operational execution.